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AWS Contact Center Engineer

Location: Sacramento, CA

Job Type: contract

Company: IDR

Category: All Other

Job Description Apply Now

IDR is seeking a AWS Contact Center Engineer to join one of our top clients for an opportunity in Sacramento, CA. This role involves working in a dynamic contact center technology environment within the government sector, focused on system integration, voice architecture, and automation. The organization is committed to delivering high-quality contact solutions and innovative system support.

Position Overview for the AWS Contact Center Engineer:

• Provide engineering support for the operations, enhancement, and optimization of the AWS Connect-based contact center environment.
• Design, implement, and maintain integrations between AWS Connect and CRMs such as Salesforce or Zendesk, as well as other custom business applications.
• Collaborate with cross-functional teams (network, voice, UC, and application teams) to ensure seamless end-to-end performance of contact center technologies.
• Support PSTN, carrier, and telephony configurations to ensure high availability and call quality.
• Develop and maintain Lambda functions, APIs, and automation scripts (Python, JavaScript) to extend AWS Connect functionality.

Requirements for the AWS Contact Center Engineer:

• 7–8 years in contact center engineering, system integration, or similar roles.
• Advanced, hands-on configuration and customization experience.
• Deep understanding of PSTN, SIP, carrier routing, and contact center voice architecture.
• Proficiency in Python and JavaScript for system automation and API integrations.
• Strong experience integrating AWS Connect with CRMs such as Salesforce or Zendesk, and understanding of UC platforms and network design for high-volume contact centers.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now