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Customer Experience Analyst

Location: Suwanee, GA

Job Type: contract

Company: IDR

Category: Marketing

Job Description Apply Now

IDR is seeking a Customer Experience Analyst to join one of our top clients in Suwanee, GA. This role is pivotal in designing, launching, and managing an enterprise-wide customer feedback program that spans multiple departments. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Customer Experience Analyst:

• Develop and implement a governance framework for surveys and feedback channels across various departments.

• Collaborate with cross-functional teams

• Evaluate and oversee Voice of Customer (VoC) platforms

• Lead efforts to streamline survey deployment, data integration, and reporting across the organization.

• Maintain and enhance the knowledge base system to ensure up-to-date information for internal and external users.

Required Skills for Customer Experience Analyst:

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent work experience.

• 3-5 years of experience in customer experience or market research.

• Proven track record in managing enterprise-level VoC or customer insights programs.

• Experience with platform transition/migration, particularly involving Salesforce and Qualtrics.

• Strong background in survey methodology, analytics, and familiarity with VoC platforms and CRM/data visualization tools.

What's in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now