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Desktop Support Technician

Location: New York, NY

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Desktop Support Technician to join one of our top clients in New York, NY. This role is perfect for individuals who are passionate about IT support and eager to work in a dynamic, team-oriented environment. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Desktop Support Technician:

• Provide technical support for handheld devices such as PDAs, iPods, and iPads, ensuring seamless operation for our client's stores.
• Manage and update inventory status using CMDB, and process RMAs to maintain a healthy stock of repaired devices.
• Collaborate with our client's team to filter, assign, and update tickets daily, ensuring timely resolution and closure.
• Support both in-person and virtual meetings, with a requirement to work on-site Monday through Thursday and virtually on Fridays, covering West Coast hours.
• Communicate effectively in both English and Spanish to support our client's diverse IT team and documentation needs.

Required Skills for Desktop Support Technician:

• Proficiency in hardware, software, and networking, with experience in devices such as Bluebird, Zebra, and iOS.
• Familiarity with operating systems like Remedy, Zabbix, and Maquetador - DAM, as well as tools like Power BI.
• Ability to manage multiple open cases simultaneously, prioritizing and responding to incidents and requests promptly.
• Strong communication skills in both English and Spanish, with the ability to read and write in both languages.
• Must have a personal laptop and be located in the greater NY/NJ area, with the ability to travel to our client's location as needed.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry
• Experience in 4 major markets
• Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance
• Clearly Rated's Best of Staffing®
• Client and Talent Award winner 12 years in a row

#onsite  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now