Digital Communications Analyst II
Location: Houston, TX
Job Type: contract
Company: IDR
Category: Business Intelligence and Analytics
Job Description Apply Now
We are seeking a skilled Digital Communications Analyst II for supporting our clients products and services that include operational analysis and implementation support for Retail mass marketing products, campaigns, customer marketing programs, marketing channels, regulatory activities and key mass customer correspondences and e-communications. If you're looking for an opportunity to work for a rapidly growing company in Houston, TX! APPLY TODAY!- Highly motivated, comfortable working both independently and in a team environment with proven record of accomplishing goals and tasks on time
- Perform daily execution tasks, conducts audits, and prepares reconciliation reports with a focus on timeliness, accuracy, and customer impact.
- Monitors vital operational metrics and responds as necessary to ensure consistently superior operational performance.
- Designs/implements/manages robust processes and database solutions to support new business and operational activities.
- Evaluate existing operational processes to ensure appropriate controls are in place and maintain process documentation for all recurring processes.
- Continually evaluate the effectiveness of Program Support processes and initiate processes and system improvement and automation activities.
- Develop approach documentation and business requirements for new Marketing and Operational capabilities and products needed to support campaigns, including all cross-functional stakeholders from operations and IT in the review.
- Design, implement, and execute User Acceptance Testing scripts to ensure the successful launch of new capabilities.
- Facilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development, and project delivery.
- Work closely with the Product Owner to deliver projects, enhancements, and production fixes.
Top Skills:
- 5+ years of related experience in an Operations/IT/Project Management/Consulting role required
- 2+ years of experience in HTML coding and troubleshooting for transactional emails
- Experience performing quality assurance (QA) testing for email campaigns
- Experience with Salesforce Marketing Cloud (SFMC)
- Experience with email compliance regulations such as the CAN-SPAM Act and SMS industry standards
- Experience leading cross-functional team projects from requirements to implementation required
- Bachelor’s degree from an accredited college or university is preferred.
- Knowledge of retail energy markets or regulated industries
- Experience with regulatory compliance and legal review processes
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 27+ Years of Proven Industry Experience in 4 major markets
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
#LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.