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Help Desk Analyst I

Location: El Segundo, CA

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Help Desk Analyst I to join one of our top clients in El Segundo, CA. This role is pivotal in providing technical support and ensuring seamless operations for our client's business partners. If you are eager to be part of a dynamic organization and thrive in a collaborative, team-oriented environment, we encourage you to apply today!

Position Overview/Responsibilities for the Help Desk Analyst I:

• Serve as the initial point of contact for technical support, addressing issues via phone, deskside, and self-service requests.

• Gather necessary information to resolve issues during the first contact or escalate to the appropriate support team.

• Develop and maintain solution documentation for both internal and external use.

• Engage in project and change management activities to support ongoing improvements.

• Contract position through September 2026, offering a chance to contribute to long-term projects.

Required Skills for Help Desk Analyst I:

• Two to four years of IT experience, with one to two years in a call center and desktop support environment.

• Proficient in troubleshooting and resolving technical inquiries with professionalism and accuracy.

• Strong knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, and ticketing systems.

• Experience with hardware such as desktops, laptops, thin clients, and peripherals like printers and desk phones.

• Excellent verbal, written, and interpersonal communication skills.

What's in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

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