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Patient Experience Representative

Location: Boston, MA

Job Type: contract

Company: IDR

Category: Administrative / Clerical

Job Description Apply Now

IDR is seeking a Patient Experience Representative to join one of our top clients for a remote opportunity. This role involves delivering exceptional customer service within a healthcare setting, supporting operational functions, and collaborating with various healthcare providers. The position offers an engaging environment focused on enhancing patient satisfaction and streamlining administrative processes.

Position Overview for the Patient Experience Representative:

• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Processing admissions/discharges
• Providing routine clerical support as needed

Requirements for the Patient Experience Representative:

• High School level Education/GED (Bachelor’s Preferred)
• Prior Customer Service Experience
• Excellent communication and interpersonal skills
• Ability to handle multiple priorities in a fast-paced environment
• Flexibility to work different shifts as needed

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now