Service Center Manager
Location: San Marcos, TX
Job Type: contract
Company: IDR
Category: All Other
Job Description Apply Now
We are looking for a skilled and experienced Service Center Manager to join our amazing team to lead daily operations, provide hands-on tech support, and ensure a VIP-level customer experience. If you're passionate about IT service, team leadership, and making an impact in a fast-paced environment, APPLY TODAY!Required Skills:
- 3+ years troubleshooting computers (hardware and software), including installation, configuration, and support of Windows/macOS systems and commonly used tools such as Microsoft Office and Adobe products.
- Exceptional customer service skills with the ability to clearly communicate complex technical concepts to diverse audiences.
- Proven ability to diagnose and resolve complex issues using strong analytical and research skills with a methodical troubleshooting approach.
- Leadership potential—ready to step into a supervisory role and support team growth while maintaining high service standards.
- Flexibility to work extended or irregular hours on occasion to meet project timelines and ensure consistent service delivery.
- Experienced coaching and mentoring technical staff, effectively delegating tasks, and providing constructive, actionable feedback.
- Familiarity with ITSM tools (Cherwell, TDX), asset tracking, and desktop management solutions.
- Database admin or ITSM system configuration experience.
- ITIL or Agile knowledge
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 27+ Years of Proven Industry Experience in 4 major markets
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
#LI-Onsite
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.