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Service Desk Technician

Location: Troy, MI

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Service Desk Technician to join one of our top clients for an opportunity in Troy, Michigan. The successful candidate will provide remote technical support to sites across the country, utilizing a ServiceNow ticketing system to resolve technical issues with computer hardware, software, and telecommunications equipment. This is a great opportunity to join a leading organization in the industry and be part of a dynamic team.

Requirements:

• 3+ years of experience in B2B IT/tech support providing remote phone support (helpdesk, service desk)
• Extensive computer hardware and software experience, with troubleshooting skills at a tier 2 level or higher
• Experience with troubleshooting telecom, networking, and VPN solutions, as well as thin-clients, laptops, tablets, desk phones, printers, and scanners
• Experience with Citrix infrastructure and Active Directory
• Experience with ticketing systems, specifically ServiceNow

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now