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ServiceNow Operations Analyst / Business Analyst

Location: Brentwood, TN

Job Type: contract

Company: IDR

Category: All Other

Job Description Apply Now

IDR is seeking a ServiceNow Operations Analyst / Business Analyst to join one of our top clients for a hybrid opportunity in Brentwood, TN. This role focuses on supporting a rapidly growing healthcare organization by managing and optimizing the ServiceNow platform used across multiple locations nationwide. The organization is expanding quickly, and this position offers a chance to be a key platform owner and driver of improvements within the enterprise ITSM environment.

Position Overview for the ServiceNow Operations Analyst / Business Analyst:

• Serve as the primary owner of the ServiceNow platform, ensuring performance, scalability, and alignment with business needs
• Troubleshoot and resolve issues within ServiceNow, identifying root causes and implementing solutions
• Configure and modify ServiceNow workflows, forms, and functionality to support evolving operational requirements
• Analyze platform data and reporting to identify trends, inefficiencies, and opportunities for improvement
• Partner with IT leadership, support teams, and business stakeholders to prioritize enhancements and platform initiatives

Requirements for the ServiceNow Operations Analyst / Business Analyst:

• Hands-on experience with ServiceNow administration, configuration, or platform support (beyond end-user experience)
• Proven ability to troubleshoot and resolve technical issues within ServiceNow
• Experience with reporting, data analysis, and translating insights into actionable solutions
• Strong understanding of ITSM processes and ticketing systems
• Ability to manage multiple priorities in a fast-paced, high-growth environment

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now