Support Technician
Location: Austin, TX
Job Type: contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IDR is seeking a Support Technician to join one of our top clients for an opportunity in Austin, Texas. This role is within a department focused on transitioning to managed desktop infrastructure, providing advanced end-to-end technical support for end-user hardware, software, and application requests.
Position Overview for the Support Technician:
- Provide advanced tech support and handle escalated issues
- Support complex hardware, software, and application problems
- Triage issues and act as Tier 1/2 escalation point
- Administer support via Microsoft Active Directory
- Perform desktop installs/updates using managed services
Requirements for the Support Technician:
- 4+ years providing professional technical customer service to users
- 4+ years installing and maintaining hardware and/or software for desktop systems
- 4+ years scheduling, documenting, and closing work orders via support software
- Able to troubleshoot all computer and printer problems
- Ability to set up and maintain A/V equipment
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.