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Technical Support Engineer - Platform Technologies

Location: Orlando, FL

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Technical Support Engineer - Platforms to join one of our top Tech clients in Orlando, FL. This role offers an exciting opportunity to get your foot in the door with one of the largets digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today! 

Position Overview/Responsibilities for the Technical Support Developer - Platforms:
The Platform Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. The Engineer will be a part of the Platform Technologies team; This team supports external clients in resolving technical issues that come into the que related to ServiceNow platform issues IE; Reporting cases, dashboards, performance analytics, AI search, NLU (Native Language), etc. We're seeking candidates with a strong database background with understanding of database tables and experience validating data on the back end.
 

• 2+ years’ Experience supporting external customers with troubleshooting difficult technical issues
• 2+ years’ experience providing technical support to relational databases; MySQL or PostGres
• 2+ years’ experience Supporting/administering Linux environments
• Must have experience in Unix Shell – Utilizing shell scripting to automate tasks
• Must have experience within database tables & validating data on the back end of databases
• Must be strong in reading & writing JavaScript 
• Experience using or supporting ServiceNow platforms

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now