Technical Support Engineer - Service Management
Location: Santa Clara, CA
Job Type: contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IDR is seeking a Technical Support Engineer to join one of our top Tech clients in Santa Clara, CA. This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations! If you're looking to work with one of the most innovative industry leaders...Apply today!Position Overview/Responsibilities for the Technical Support Engineer:
The Technical Support Engineer will be responsible for managing and resolving challenging issues for external ServiceNow partners and customers. The engineer is responsible for owning and resolving issues daily, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.
Duties Include:
- Debugging JavaScript code and finding better solutions to custom code
- Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues
- Cases are created by customers and managed by engineers using the ServiceNow software platform
- This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills
Required Skills for Technical Support Engineer
- 2+ years’ Experience supporting external customers with troubleshooting difficult technical issues
- 2+ years' Experience writing & debugging Object Oriented code in Java & JavaScript
- Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
- Experience with relational databases such as MySQL
- Experience administering: Linux, Unix OR Microsoft Server
- Experience within ServiceNow Platforms
- 20+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.